Data protection

Data transfers when using the software

This software only accesses the WWW in three cases:

1. When using the browser integrated in the software

Type and extent of data transfers depend on the user's respective activities. The data transmitted corresponds to the data that are also transmitted when using any other browser.
Cache data generated by using the integrated browser as well as the cookies stored with your respective consent are stored locally on the user's PC and can be deleted manually by the user in the ICE settings window of the software and optionally each time the software is closed.
We have no influence on this type of data transmission and local storage and of course we do not have access to this data, nor is it transmitted to us in any way.

2. During update check

If the optional automatic update check is enabled when the software starts, the user performs a manual update check in the software, or accesses the About ICE window in the software.
The software simply sends the required URL (web address) to our web server to download a 15-byte version file.
This version file only contains the latest version number of the software published by us. The software then compares this information offline (on the user's PC) with the version number of the software currently used by the user and informs the user in the software about the result of the version comparison.
Apart from the required URL for the purpose of retrieving this version file, the software does not transmit any data to us at any time.
Even the version number currently used by the user is not transmitted to our web server during the update check.
However, when the version file on our website is accessed, our web provider logs - as required by law - the time stamp of the page access and the user's IP address used for this purpose.
We have no influence on that.

3. When running the ICE Updater

The update program downloads a small text file from our server and transmits the file name to be loaded as a website call to our server.
This file contains:
1. The version number, which contains the current version of ICE.
2. The information as to whether this is a partial update or the download of the complete setup file.
3. An information text containing information about the current update such as features and bug fixes.
The update program then displays the contents of this loaded file in its program window.
When accessing the version file and the update information file on our website, our web provider logs - as required by law - the time stamp of the page access and the user's IP address used for this purpose.
We have no influence on this.

Data storage

The data required by the buyer when purchasing a usage license and transmitted to us:

First and Last Name
E-mail address
Bill address
If applicable, IBAN when paying by bank transfer

are only stored by us for the legally required retention period for the purpose of processing the purchase and for invoicing in our accounting department.
The data transmitted to us by the buyer will be used exclusively to process the purchase of the usage license and will not be passed on in whole or in part to third parties or outside persons.

We also permanently store a copy of the usage licenses delivered to the buyer in an encrypted folder on our local server (not a web server) for the event that the buyer loses them and he has to request a usage license from us again.

Deletion of the data stored by us

The buyer can refuse this data storage at any time by sending an email to .

If you request data deletion, we will delete all of your personal data stored by us from our accounting department as soon as the statutory retention period for your order data has expired.

In addition, upon receipt of your request for data deletion, we will immediately delete the backup of your purchased license that we hold as well as any existing data about you, such as any conversation notes about your contact with our company, etc.

Please note: If you lose your license, it will not be possible to send you a replacement license and if you lose it, you will have to purchase a new license from us.
In this case, it is also no longer possible to upgrade a minor license to a major license.

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